Prepared for Brett Goldberg
Hear what your callers
actually say.
AnswerHero sends you a label. This sends you the answer, for $150 a month instead of $280.
$280
AnswerHero, today
$150
This, instead
0
Transcripts you get today
See the plan
Same calls, both ways.
Your AnswerHero email shows a label and a timestamp, not what the caller was told.
AnswerHero today
General Inquiry · Taken 9:14 AM · Delivered 9:15 AM
General Inquiry · Taken 11:02 AM · Delivered 11:03 AM
Emergency · Patched through to the manager
Lost Item · Taken 6:30 PM · Delivered 6:31 PM
With this
9:14 AM · Monroe · EnglishAsked if the store is open Sunday. Told 6am to 10pm, last wash 9pm.
11:02 AM · Fabens · SpanishPreguntó por secadoras grandes. Se le dio tamaño y precio.
2:47 PM · Cordova · EmergencyFlooding near the front washers. Transferred live to Perla.
6:30 PM · Monroe · EnglishJacket left in dryer 14. Task created for the morning attendant.
The bill you stop paying.
Your goal was to be off AnswerHero by 2027. This gets you there early.
This instead
$150/mo
Tax included. All eight stores.
Every year after
$1,560
$130 a month back.
$250 once. Then $150 a month.
Up front, you pay only for what you can judge by ear: how the agent sounds. The build, rollout and tuning are on me.
Voice agent, all eight stores
$250 once, then month to month
$150.00/mo
Tax included
- English and Spanish, automatically
- Answers hours, prices and services
- Emergencies transferred live to you or Perla
- Transcript and summary of every call
- Callers saved as contacts, by store
- Tuned from your own calls
One time
Voice and persona session$230.95
TX sales tax$19.05
Build, rollout to all eight stores, two weeks of tuning$0.00
Due on approval$250.00
Monthly, all eight stores
Sun City voice plan$138.57
TX sales tax$11.43
Texts, emails and carrier minutesas used
Voice plan, all in$150.00
Against AnswerHero, you save$130.00/mo
Month to month. No minimum, no cancellation fee. The $150 starts on the 1st of the month after you approve.
Year one, overlap included.
Keep AnswerHero until every store is answering. Those months are counted here.
Voice session, on approval$250
Month 1: two stores live, both bills$430
Month 2: all eight live, both bills$430
Months 3 to 12: $150 each$1,500
Year one, all in$2,610
Staying on AnswerHero$3,360
You keep, year one$750
A third month of overlap makes it $2,890, still $470 ahead.
What you get
Answers, in both languages
- Hours, addresses and directions for each store
- Machine sizes, prices, cards or coins
- Wash and fold, drop off and other services
- Switches language to match the caller
Emergencies reach a person
- Live transfer to you or Perla, mid call
- Text and email sent at the same time
- You decide what counts, per store
- When unsure, it escalates instead of guessing
Every call, on record
- Word for word transcript and a short summary
- Caller saved as a contact, tagged to the store
- Call reason as a field you can count
- A daily email with the answers, not labels
- Lost item and maintenance calls can open a task
Good to know
- The first two weeks need tuning. We read the transcripts together.
- Texts, emails and carrier minutes bill as used, pennies today.
- Cancel AnswerHero only after every store is live.
- Restroom texts, review replies and Asana stay as they are.
How it goes
Day one
Pick one or two pilot stores
A short call to set the answers and what counts as an emergency.
Within a week
You test it first
On a test number, in both languages. No store goes live until you say so.
The next two weeks
Side by side with AnswerHero
Compare their email with our transcripts for the same days.
When you say go
All eight stores, then cancel
The $280 stops.
Questions?
Type it here. It goes straight to my phone.
Press Tab to use the suggestion.
I usually answer the same day.
Get the answer, not the label.
You hear it before any caller does. Then $280 becomes $150.
Approve · $250, then $150/moNo minimum. Stop any month. The $150 starts the 1st of the month after you approve.
The time clock
Punches with a photo, the week added up for you. $1,599 once, then $25 a month.
Prepared for Brett Goldberg
Every hour, already added up for you.
Punches recorded at the store, with a photo. The week arrives totalled, per person and per store.
20
Cards you tally by hand
1 hr
Of your week
8
Stores, one screen
See the plan
The punching works. The counting doesn't.
Your words on the 9th: counting twenty cards by hand, every week, is the problem.
Your week now
Collect the cards from each store
Tally them by hand
Add them again to check
Check the camera for missed punches
Type the totals into QuickBooks
Your week after
Punches recorded at the store, with a photo
Nothing to collect
Totals already added, per person and store
Missed punches flagged for you
Export to QuickBooks, or type the total
Against the apps you found.
Your figure: three to four dollars a user.
Paper, today
$0
Costs an hour a week and a tech's driving.
This
$1,599 once
Then $25 a month, any number of employees.
Straight answer: against $80 a month it pays back in about 29 months. Against $60, not within four years. Buy it for the fit, and because it never costs more when you hire.
$1,599 once. Then $25 a month.
In July you passed because you couldn't see the work. So here are the days.
Time clock, all eight stores
Unlimited employees
$1,599.00
Tax included
- Name, PIN and photo on every punch
- Location check when a shift is submitted
- Weekly totals, per person and per store
- Any date range you choose
- Missed punches flagged, fixed by you
- An export built for QuickBooks
One time, due on approval
Build, five working days$1,500.00
TX sales tax$99.00
Set up all eight stores, load your roster, train your managers$0.00
Due on approval$1,599.00
The five days
Tablet: name list, PIN, photoDay 1
Punch rules: open shifts, past midnight, location checkDay 2
Your review screen: filters, dates, totalsDay 3
Editing punches, with a record of who editedDay 4
QuickBooks export, all eight stores liveDay 5
Monthly, all eight stores
Hosting, photo storage, backups, support$23.45
TX sales tax$1.55
Per employee chargenone
Monthly, all in$25.00/mo
Fixed price. If it takes six days, it's still $1,599. Stop the $25 any month.
What you get
The tablet at each store
- Knows which store it's in
- Shows only that store's people
- A PIN, so nobody punches as someone else
- A photo at every punch
- Opens like an app, nothing to install
Your review screen
- Weekly hours per person, already added
- Filter by store, employee or dates
- Missed punches flagged at the top
- You fill in the time, and it records that you did
- The photo next to every punch
Into QuickBooks
- A file shaped for QuickBooks, or totals to type
- Your pay period, not a fixed week
- Past periods kept for later questions
Good to know
- You buy the tablets. Any with a browser works.
- The photo is a record, not face recognition.
- It totals hours. Payroll and overtime stay in QuickBooks.
- No vacation requests or file uploads, as you asked. Either can come later.
How it goes
Day one
Fifteen minutes on the phone
Your roster, your pay period, and QuickBooks Online or Desktop.
About a week in
One store, live
Tablet and paper cards run side by side.
The week after
Compare the totals
If the screen matches the cards, you know it works.
When you say go
The other seven stores
Paper stops at each store once it runs clean.
Questions?
Type it here. It goes straight to my phone.
Press Tab to use the suggestion.
I usually answer the same day.
Get your Monday hour back.
Test one store against paper first. No store drops paper until the totals match.
Approve · $1,599, then $25/moCovers all eight stores and your whole roster. No per employee charge. Stop the $25 any month.
The answering service
Every call answered in English or Spanish, with a transcript. $250 once, then $150 a month.